{"id":34706,"date":"2024-09-04T16:52:28","date_gmt":"2024-09-04T09:52:28","guid":{"rendered":"https:\/\/spa-g.com\/?p=34706"},"modified":"2024-09-04T16:57:38","modified_gmt":"2024-09-04T09:57:38","slug":"cmc-telecom-nhan-giai-thuong-quoc-te-ve-trai-nghiem-khach-hang-xuat-sac","status":"publish","type":"post","link":"https:\/\/spa-g.com\/cmc-telecom-nhan-giai-thuong-quoc-te-ve-trai-nghiem-khach-hang-xuat-sac\/","title":{"rendered":"CMC Telecom nh\u1eadn gi\u1ea3i th\u01b0\u1edfng qu\u1ed1c t\u1ebf v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc"},"content":{"rendered":"

Th\u00e1ng 8\/2024, CMC Telecom \u0111\u01b0\u1ee3c Global Brand Awards vinh danh l\u00e0 \u201cBest Telecommunications Brand of Customer Service Vietnam 2024\u201d (Th\u01b0\u01a1ng hi\u1ec7u Vi\u1ec5n th\u00f4ng c\u00f3 Tr\u1ea3i nghi\u1ec7m Kh\u00e1ch h\u00e0ng Xu\u1ea5t s\u1eafc nh\u1ea5t Vi\u1ec7t Nam 2024).<\/strong><\/em><\/p>\n

T\u1ea1i h\u1ea1ng m\u1ee5c \u201cGi\u1ea3i th\u01b0\u1edfng Vi\u1ec5n th\u00f4ng 2024\u201d, CMC Telecom l\u00e0 th\u01b0\u01a1ng hi\u1ec7u Vi\u1ec7t Nam duy nh\u1ea5t xu\u1ea5t hi\u1ec7n b\u00ean c\u1ea1nh nh\u1eefng t\u00ean tu\u1ed5i vang danh qu\u1ed1c t\u1ebf, kh\u1eb3ng \u0111\u1ecbnh v\u1ecb th\u1ebf h\u00e0ng \u0111\u1ea7u trong l\u0129nh v\u1ef1c cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc t\u1ea1i th\u1ecb tr\u01b0\u1eddng khu v\u1ef1c v\u00e0 th\u1ebf gi\u1edbi.<\/p>\n

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CMC Telecom nh\u1eadn gi\u1ea3i th\u01b0\u1edfng \u201cBest Telecommunications Brand of Customer Service Vietnam 2024\u201d (Th\u01b0\u01a1ng hi\u1ec7u Vi\u1ec5n th\u00f4ng c\u00f3 Tr\u1ea3i nghi\u1ec7m Kh\u00e1ch h\u00e0ng Xu\u1ea5t s\u1eafc nh\u1ea5t Vi\u1ec7t Nam 2024) t\u1eeb Global Brand Awards.<\/figcaption><\/figure>\n
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Danh s\u00e1ch c\u00e1c doanh nghi\u1ec7p trong h\u1ea1ng m\u1ee5c \u201cGi\u1ea3i th\u01b0\u1edfng Vi\u1ec5n th\u00f4ng 2024\u201d.<\/figcaption><\/figure>\n

Xem th\u00eam:<\/span> <\/em>Tr\u01b0\u1eddng \u0110\u1ea1i h\u1ecdc CMC th\u1ea3o lu\u1eadn h\u1ee3p t\u00e1c chi\u1ebfn l\u01b0\u1ee3c to\u00e0n di\u1ec7n v\u1edbi c\u00f4ng ty CMC Technology & Solution trong l\u0129nh v\u1ef1c AI<\/a><\/strong><\/em><\/p>\n

T\u1eeb n\u0103m 2017, CMC Telecom \u0111\u00e3 ki\u1ebfn t\u1ea1o n\u1ec1n t\u1ea3ng d\u1ecbch v\u1ee5 d\u1ef1a tr\u00ean gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i “Customer centric” – H\u01b0\u1edbng kh\u00e1ch h\u00e0ng – th\u1ec3 hi\u1ec7n tri\u1ebft l\u00fd l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m tr\u1ecdng t\u00e2m trong m\u1ecdi ho\u1ea1t \u0111\u1ed9ng v\u00e0 m\u1ecdi s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5. N\u0103m 2023 \u0111\u00e1nh d\u1ea5u c\u1ed9t m\u1ed1c quan tr\u1ecdng khi CMC Telecom \u0111\u01b0a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tr\u1edf th\u00e0nh tr\u1ecdng t\u00e2m chi\u1ebfn l\u01b0\u1ee3c.<\/p>\n

Theo k\u1ebft qu\u1ea3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 \u0111\u1ecbnh k\u1ef3 do CMC Telecom ti\u1ebfn h\u00e0nh v\u00e0o th\u00e1ng 1\/2024, 95% kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 do CMC Telecom cung c\u1ea5p v\u00e0 98% kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng v\u1edbi c\u00e1c ho\u1ea1t \u0111\u1ed9ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng do CMC Telecom t\u1ed5 ch\u1ee9c. \u0110\u00e1ng ch\u00fa \u00fd, CMC Telecom \u0111\u1ea1t 38 \u0111i\u1ec3m \u0111\u1ed1i v\u1edbi ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng (NPS), trong \u0111\u00f3 m\u1ee9c \u0111i\u1ec3m NPS trung b\u00ecnh ng\u00e0nh l\u00e0 31, theo b\u00e1o c\u00e1o Telecom NPS Benchmarks and CX Trends in 2023.<\/p>\n

\u0110\u1ec3 \u0111\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng xuy\u00ean su\u1ed1t v\u00e0 li\u1ec1n m\u1ea1ch, CMC Telecom tu\u00e2n th\u1ee7 v\u00e0 \u00e1p d\u1ee5ng 4 cam k\u1ebft ch\u1ee7 ch\u1ed1t.<\/p>\n

Th\u1ee9 nh\u1ea5t, CMC telecom cam k\u1ebft duy tr\u00ec m\u1ed9t \u0111\u1ed9i ng\u0169 h\u1ed7 tr\u1ee3 h\u00f9ng h\u1eadu \u0111\u1ea3m nhi\u1ec7m c\u00e1c nghi\u1ec7p v\u1ee5 chuy\u00ean s\u00e2u nh\u01b0: t\u01b0 v\u1ea5n s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5, cung c\u1ea5p th\u00f4ng tin v\u00e0 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt chuy\u00ean m\u00f4n, tri\u1ec3n khai d\u1ecbch v\u1ee5 v\u00e0 ch\u0103m s\u00f3c h\u1ed7 tr\u1ee3 sau b\u00e1n h\u00e0ng.<\/p>\n

Th\u1ee9 hai, CMC Telecom cam k\u1ebft \u0111\u1ed3ng h\u00e0nh c\u00f9ng kh\u00e1ch h\u00e0ng th\u00f4ng qua \u0111\u1ed9i ng\u0169 chuy\u00ean gia c\u00f3 ki\u1ebfn th\u1ee9c v\u00e0 n\u0103ng l\u1ef1c \u0111\u01b0\u1ee3c b\u1ea3o ch\u1ee9ng b\u1edfi c\u00e1c ch\u1ee9ng ch\u1ec9 t\u1eeb c\u00e1c t\u1ed5 ch\u1ee9c h\u00e0ng \u0111\u1ea7u th\u1ebf gi\u1edbi; h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng trong su\u1ed1t qu\u00e1 tr\u00ecnh tr\u01b0\u1edbc, trong v\u00e0 sau khi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5.<\/p>\n

Th\u1ee9 ba, d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng c\u1ee7a CMC Telecom ho\u1ea1t \u0111\u1ed9ng 24\/7 v\u1edbi \u0111\u1ed9i ng\u0169 chuy\u00ean m\u00f4n \u0111\u01b0\u1ee3c ph\u00e2n c\u1ea5p theo 3 c\u1ea5p \u0111\u1ed9, nh\u1eb1m \u0111\u1ea3m b\u1ea3o ph\u00e2n lo\u1ea1i v\u00e0 x\u1eed l\u00fd y\u00eau c\u1ea7u nhanh ch\u00f3ng, hi\u1ec7u qu\u1ea3.<\/p>\n

Th\u1ee9 t\u01b0, CMC Telecom cam k\u1ebft \u0111\u1ea3m b\u1ea3o SLA (cam k\u1ebft ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5) v\u1ec1 cung c\u1ea5p v\u00e0 h\u1ed7 tr\u1ee3 d\u1ecbch v\u1ee5 cho kh\u00e1ch h\u00e0ng. SLA \u0111\u01b0\u1ee3c CMC Telecom \u0111i\u1ec1u ch\u1ec9nh, c\u1eadp nh\u1eadt th\u01b0\u1eddng xuy\u00ean nh\u1eb1m \u0111\u00e1p \u1ee9ng t\u1ed1t nh\u1ea5t nhu c\u1ea7u t\u1eeb kh\u00e1ch h\u00e0ng.<\/p>\n

\u0110\u1eb7c bi\u1ec7t, trong th\u1eddi gian v\u1eeba qua, CMC Telecom \u0111\u00e3 khai tr\u01b0\u01a1ng Trung t\u00e2m Gi\u00e1m s\u00e1t to\u00e0n di\u1ec7n (CMC Comprehensive Operation Center – COC) v\u1edbi s\u1ee9 m\u1ec7nh tr\u1edf th\u00e0nh trung t\u00e2m gi\u00e1m s\u00e1t to\u00e0n di\u1ec7n h\u00e0ng \u0111\u1ea7u t\u1ea1i Vi\u1ec7t Nam. N\u01a1i \u0111\u00e2y cung c\u1ea5p d\u1ecbch v\u1ee5 gi\u00e1m s\u00e1t – b\u1ea3o v\u1ec7 cho s\u1ef1 an to\u00e0n v\u00e0 hi\u1ec7u su\u1ea5t ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p 24\/7. S\u1edf h\u1eefu h\u1ec7 sinh th\u00e1i s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 \u0111a d\u1ea1ng c\u00f9ng \u0111\u1ed9i ng\u0169 chuy\u00ean gia d\u00e0y d\u1eb7n kinh nghi\u1ec7m, CMC Telecom c\u00f3 kh\u1ea3 n\u0103ng gi\u00e1m s\u00e1t v\u00e0 qu\u1ea3n tr\u1ecb m\u1ed9t c\u00e1ch to\u00e0n di\u1ec7n: gi\u00e1m s\u00e1t \u0111i\u1ec1u h\u00e0nh m\u1ea1ng l\u01b0\u1edbi\u200b; gi\u00e1m s\u00e1t v\u1eadn h\u00e0nh trung t\u00e2m d\u1eef li\u1ec7u\u200b; gi\u00e1m s\u00e1t v\u1eadn h\u00e0nh d\u1ecbch v\u1ee5 Cloud\u200b; gi\u00e1m s\u00e1t \u0111i\u1ec1u ph\u1ed1i v\u00e0 \u1ee9ng ph\u00f3 s\u1ef1 c\u1ed1 an to\u00e0n th\u00f4ng tin\u200b; gi\u00e1m s\u00e1t h\u1ec7 th\u1ed1ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin.<\/p>\n

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Trung t\u00e2m Gi\u00e1m s\u00e1t to\u00e0n di\u1ec7n (CMC Comprehensive Operation Center – COC).<\/figcaption><\/figure>\n

V\u1edbi h\u1ec7 th\u1ed1ng gi\u00e1m s\u00e1t hi\u1ec7n \u0111\u1ea1i c\u00f9ng \u0111\u1ed9i ng\u0169 chuy\u00ean gia c\u1ea5p cao, kh\u00e1ch h\u00e0ng CMC Telecom c\u00f3 th\u1ec3 y\u00ean t\u00e2m v\u1ec1 h\u1ea1 t\u1ea7ng, m\u1ea1ng l\u01b0\u1edbi \u0111\u1ec3 t\u1eadp trung t\u1ed1i \u0111a v\u00e0o vi\u1ec7c m\u1edf r\u1ed9ng th\u1ecb tr\u01b0\u1eddng v\u00e0 n\u00e2ng cao hi\u1ec7u qu\u1ea3 kinh doanh\u2026 Tr\u00ean h\u00e0nh tr\u00ecnh chinh ph\u1ee5c ni\u1ec1m tin v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, CMC Telecom s\u1ebd kh\u00f4ng ng\u1eebng c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5, n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng; v\u1edbi m\u1ee5c ti\u00eau tr\u1edf th\u00e0nh nh\u00e0 cung c\u1ea5p h\u1ea1 t\u1ea7ng s\u1ed1 v\u00e0 d\u1ecbch v\u1ee5 to\u00e0n di\u1ec7n trong khu v\u1ef1c, \u0111\u1ed3ng h\u00e0nh c\u00f9ng doanh nghi\u1ec7p Vi\u1ec7t Nam tr\u00ean h\u00e0nh tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i s\u1ed1.<\/p>\n

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Global Brand Awards<\/em><\/h2>\n

Global Brand Awards l\u00e0 h\u1ec7 th\u1ed1ng gi\u1ea3i th\u01b0\u1edfng do T\u1ea1p ch\u00ed Global Brands s\u00e1ng l\u1eadp t\u1eeb n\u0103m 2013, t\u00f4n vinh nh\u1eefng th\u01b0\u01a1ng hi\u1ec7u xu\u1ea5t s\u1eafc tr\u00ean \u0111a d\u1ea1ng l\u0129nh v\u1ef1c v\u1ec1 nh\u1eefng \u0111\u00f3ng g\u00f3p to l\u1edbn cho s\u1ef1 ph\u00e1t tri\u1ec3n chung c\u1ee7a c\u1ed9ng \u0111\u1ed3ng.<\/em><\/p>\n

Gi\u1ea3i th\u01b0\u1edfng \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 d\u1ef1a tr\u00ean c\u00e1c ti\u00eau ch\u00ed v\u1ec1: ph\u1ea3n h\u1ed3i v\u00e0 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi d\u1ecbch v\u1ee5; \u0111\u1ed5i m\u1edbi v\u00e0 s\u00e1ng t\u1ea1o trong vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5; kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3; chi\u1ebfn l\u01b0\u1ee3c v\u00e0 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh t\u01b0\u01a1ng t\u00e1c c\u00f9ng kh\u00e1ch h\u00e0ng; \u0111\u1ea7u t\u01b0 \u0111\u00e0o t\u1ea1o v\u00e0 ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng nh\u00e2n vi\u00ean.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Th\u00e1ng 8\/2024, CMC Telecom \u0111\u01b0\u1ee3c Global Brand Awards vinh danh l\u00e0 \u201cBest Telecommunications Brand of Customer Service Vietnam 2024\u201d (Th\u01b0\u01a1ng hi\u1ec7u Vi\u1ec5n th\u00f4ng c\u00f3 Tr\u1ea3i nghi\u1ec7m Kh\u00e1ch h\u00e0ng Xu\u1ea5t s\u1eafc nh\u1ea5t Vi\u1ec7t Nam 2024). T\u1ea1i h\u1ea1ng m\u1ee5c \u201cGi\u1ea3i th\u01b0\u1edfng Vi\u1ec5n th\u00f4ng 2024\u201d, CMC Telecom l\u00e0 th\u01b0\u01a1ng hi\u1ec7u Vi\u1ec7t Nam duy nh\u1ea5t xu\u1ea5t hi\u1ec7n b\u00ean c\u1ea1nh nh\u1eefng t\u00ean tu\u1ed5i vang danh qu\u1ed1c t\u1ebf, kh\u1eb3ng \u0111\u1ecbnh v\u1ecb th\u1ebf h\u00e0ng \u0111\u1ea7u trong l\u0129nh v\u1ef1c cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc t\u1ea1i th\u1ecb tr\u01b0\u1eddng khu v\u1ef1c v\u00e0 th\u1ebf gi\u1edbi. Xem th\u00eam: Tr\u01b0\u1eddng \u0110\u1ea1i h\u1ecdc CMC th\u1ea3o lu\u1eadn h\u1ee3p t\u00e1c chi\u1ebfn l\u01b0\u1ee3c to\u00e0n di\u1ec7n v\u1edbi c\u00f4ng ty CMC Technology & Solution trong l\u0129nh v\u1ef1c AI T\u1eeb n\u0103m 2017, CMC Telecom \u0111\u00e3 ki\u1ebfn t\u1ea1o n\u1ec1n t\u1ea3ng d\u1ecbch v\u1ee5 d\u1ef1a tr\u00ean gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i “Customer centric” – H\u01b0\u1edbng kh\u00e1ch h\u00e0ng – th\u1ec3 hi\u1ec7n tri\u1ebft l\u00fd l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m tr\u1ecdng t\u00e2m trong m\u1ecdi ho\u1ea1t \u0111\u1ed9ng v\u00e0 m\u1ecdi s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5. N\u0103m 2023 \u0111\u00e1nh d\u1ea5u c\u1ed9t m\u1ed1c quan tr\u1ecdng khi CMC Telecom \u0111\u01b0a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tr\u1edf th\u00e0nh tr\u1ecdng t\u00e2m chi\u1ebfn l\u01b0\u1ee3c. Theo k\u1ebft qu\u1ea3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 \u0111\u1ecbnh k\u1ef3 do CMC Telecom ti\u1ebfn h\u00e0nh v\u00e0o th\u00e1ng 1\/2024, 95% kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 do CMC Telecom cung c\u1ea5p v\u00e0 98% kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng v\u1edbi c\u00e1c ho\u1ea1t \u0111\u1ed9ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng do CMC Telecom t\u1ed5 ch\u1ee9c. \u0110\u00e1ng ch\u00fa \u00fd, CMC Telecom \u0111\u1ea1t 38 \u0111i\u1ec3m \u0111\u1ed1i v\u1edbi ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng (NPS), trong \u0111\u00f3 m\u1ee9c \u0111i\u1ec3m NPS trung b\u00ecnh ng\u00e0nh l\u00e0 31, theo b\u00e1o c\u00e1o Telecom NPS Benchmarks and CX Trends in 2023. \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng xuy\u00ean su\u1ed1t v\u00e0 li\u1ec1n m\u1ea1ch, CMC Telecom tu\u00e2n th\u1ee7 v\u00e0 \u00e1p d\u1ee5ng 4 cam k\u1ebft ch\u1ee7 ch\u1ed1t. Th\u1ee9 nh\u1ea5t, CMC telecom cam k\u1ebft duy tr\u00ec m\u1ed9t \u0111\u1ed9i ng\u0169 h\u1ed7 tr\u1ee3 h\u00f9ng h\u1eadu \u0111\u1ea3m nhi\u1ec7m c\u00e1c nghi\u1ec7p v\u1ee5 chuy\u00ean s\u00e2u nh\u01b0: t\u01b0 v\u1ea5n s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5, cung c\u1ea5p th\u00f4ng tin v\u00e0 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt chuy\u00ean m\u00f4n, tri\u1ec3n khai d\u1ecbch v\u1ee5 v\u00e0 ch\u0103m s\u00f3c h\u1ed7 tr\u1ee3 sau b\u00e1n h\u00e0ng. Th\u1ee9 hai, CMC Telecom cam k\u1ebft \u0111\u1ed3ng h\u00e0nh c\u00f9ng kh\u00e1ch h\u00e0ng th\u00f4ng qua \u0111\u1ed9i ng\u0169 chuy\u00ean gia c\u00f3 ki\u1ebfn th\u1ee9c v\u00e0 n\u0103ng l\u1ef1c \u0111\u01b0\u1ee3c b\u1ea3o ch\u1ee9ng b\u1edfi c\u00e1c ch\u1ee9ng ch\u1ec9 t\u1eeb c\u00e1c t\u1ed5 ch\u1ee9c h\u00e0ng \u0111\u1ea7u th\u1ebf gi\u1edbi; h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng trong su\u1ed1t qu\u00e1 tr\u00ecnh tr\u01b0\u1edbc, trong v\u00e0 sau khi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5. Th\u1ee9 ba, d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng c\u1ee7a CMC Telecom ho\u1ea1t \u0111\u1ed9ng 24\/7 v\u1edbi \u0111\u1ed9i ng\u0169 chuy\u00ean m\u00f4n \u0111\u01b0\u1ee3c ph\u00e2n c\u1ea5p theo 3 c\u1ea5p \u0111\u1ed9, nh\u1eb1m \u0111\u1ea3m b\u1ea3o ph\u00e2n lo\u1ea1i v\u00e0 x\u1eed l\u00fd y\u00eau c\u1ea7u nhanh ch\u00f3ng, hi\u1ec7u qu\u1ea3. Th\u1ee9 t\u01b0, CMC Telecom cam k\u1ebft \u0111\u1ea3m b\u1ea3o SLA (cam k\u1ebft ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5) v\u1ec1 cung c\u1ea5p v\u00e0 h\u1ed7 tr\u1ee3 d\u1ecbch v\u1ee5 cho kh\u00e1ch h\u00e0ng. SLA \u0111\u01b0\u1ee3c CMC Telecom \u0111i\u1ec1u ch\u1ec9nh, c\u1eadp nh\u1eadt th\u01b0\u1eddng xuy\u00ean nh\u1eb1m \u0111\u00e1p \u1ee9ng t\u1ed1t nh\u1ea5t nhu c\u1ea7u t\u1eeb kh\u00e1ch h\u00e0ng. \u0110\u1eb7c bi\u1ec7t, trong th\u1eddi gian v\u1eeba qua, CMC Telecom \u0111\u00e3 khai tr\u01b0\u01a1ng Trung t\u00e2m Gi\u00e1m s\u00e1t to\u00e0n di\u1ec7n (CMC Comprehensive Operation Center – COC) v\u1edbi s\u1ee9 m\u1ec7nh tr\u1edf th\u00e0nh trung t\u00e2m gi\u00e1m s\u00e1t to\u00e0n di\u1ec7n h\u00e0ng \u0111\u1ea7u t\u1ea1i Vi\u1ec7t Nam. N\u01a1i \u0111\u00e2y cung c\u1ea5p d\u1ecbch v\u1ee5 gi\u00e1m s\u00e1t – b\u1ea3o v\u1ec7 cho s\u1ef1 an to\u00e0n v\u00e0 hi\u1ec7u su\u1ea5t ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p 24\/7. S\u1edf h\u1eefu h\u1ec7 sinh th\u00e1i s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 \u0111a d\u1ea1ng c\u00f9ng \u0111\u1ed9i ng\u0169 chuy\u00ean gia d\u00e0y d\u1eb7n kinh nghi\u1ec7m, CMC Telecom c\u00f3 kh\u1ea3 n\u0103ng gi\u00e1m s\u00e1t v\u00e0 qu\u1ea3n tr\u1ecb m\u1ed9t c\u00e1ch to\u00e0n di\u1ec7n: gi\u00e1m s\u00e1t \u0111i\u1ec1u h\u00e0nh m\u1ea1ng l\u01b0\u1edbi\u200b; gi\u00e1m s\u00e1t v\u1eadn h\u00e0nh trung t\u00e2m d\u1eef li\u1ec7u\u200b; gi\u00e1m s\u00e1t v\u1eadn h\u00e0nh d\u1ecbch v\u1ee5 Cloud\u200b; gi\u00e1m s\u00e1t \u0111i\u1ec1u ph\u1ed1i v\u00e0 \u1ee9ng ph\u00f3 s\u1ef1 c\u1ed1 an to\u00e0n th\u00f4ng tin\u200b; gi\u00e1m s\u00e1t h\u1ec7 th\u1ed1ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin. V\u1edbi h\u1ec7 th\u1ed1ng gi\u00e1m s\u00e1t hi\u1ec7n \u0111\u1ea1i c\u00f9ng \u0111\u1ed9i ng\u0169 chuy\u00ean gia c\u1ea5p cao, kh\u00e1ch h\u00e0ng CMC Telecom c\u00f3 th\u1ec3 y\u00ean t\u00e2m v\u1ec1 h\u1ea1 t\u1ea7ng, m\u1ea1ng l\u01b0\u1edbi \u0111\u1ec3 t\u1eadp trung t\u1ed1i \u0111a v\u00e0o vi\u1ec7c m\u1edf r\u1ed9ng th\u1ecb tr\u01b0\u1eddng v\u00e0 n\u00e2ng cao hi\u1ec7u qu\u1ea3 kinh doanh\u2026 Tr\u00ean h\u00e0nh tr\u00ecnh chinh ph\u1ee5c ni\u1ec1m tin v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, CMC Telecom s\u1ebd kh\u00f4ng ng\u1eebng c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5, n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng; v\u1edbi m\u1ee5c ti\u00eau tr\u1edf th\u00e0nh nh\u00e0 cung c\u1ea5p h\u1ea1 t\u1ea7ng s\u1ed1 v\u00e0 d\u1ecbch v\u1ee5 to\u00e0n di\u1ec7n trong khu v\u1ef1c, \u0111\u1ed3ng h\u00e0nh c\u00f9ng doanh nghi\u1ec7p Vi\u1ec7t Nam tr\u00ean h\u00e0nh tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i s\u1ed1. Global Brand Awards Global Brand Awards l\u00e0 h\u1ec7 th\u1ed1ng gi\u1ea3i th\u01b0\u1edfng do T\u1ea1p ch\u00ed Global Brands s\u00e1ng l\u1eadp t\u1eeb n\u0103m 2013, t\u00f4n vinh nh\u1eefng th\u01b0\u01a1ng hi\u1ec7u xu\u1ea5t s\u1eafc tr\u00ean \u0111a d\u1ea1ng l\u0129nh v\u1ef1c v\u1ec1 nh\u1eefng \u0111\u00f3ng g\u00f3p to l\u1edbn cho s\u1ef1 ph\u00e1t tri\u1ec3n chung c\u1ee7a c\u1ed9ng \u0111\u1ed3ng. Gi\u1ea3i th\u01b0\u1edfng \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 d\u1ef1a tr\u00ean c\u00e1c ti\u00eau ch\u00ed v\u1ec1: ph\u1ea3n h\u1ed3i v\u00e0 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi d\u1ecbch v\u1ee5; \u0111\u1ed5i m\u1edbi v\u00e0 s\u00e1ng t\u1ea1o trong vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5; kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3; chi\u1ebfn l\u01b0\u1ee3c v\u00e0 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh t\u01b0\u01a1ng t\u00e1c c\u00f9ng kh\u00e1ch h\u00e0ng; \u0111\u1ea7u t\u01b0 \u0111\u00e0o t\u1ea1o v\u00e0 ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng nh\u00e2n vi\u00ean.<\/p>\n","protected":false},"author":24,"featured_media":34711,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[124,343],"tags":[164],"yoast_head":"\nCMC Telecom nh\u1eadn gi\u1ea3i th\u01b0\u1edfng qu\u1ed1c t\u1ebf v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/spa-g.com\/cmc-telecom-nhan-giai-thuong-quoc-te-ve-trai-nghiem-khach-hang-xuat-sac\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CMC Telecom nh\u1eadn gi\u1ea3i th\u01b0\u1edfng qu\u1ed1c t\u1ebf v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc\" \/>\n<meta property=\"og:description\" content=\"Th\u00e1ng 8\/2024, CMC Telecom \u0111\u01b0\u1ee3c Global Brand Awards vinh danh l\u00e0 \u201cBest Telecommunications Brand of Customer Service Vietnam 2024\u201d (Th\u01b0\u01a1ng hi\u1ec7u Vi\u1ec5n th\u00f4ng c\u00f3 Tr\u1ea3i nghi\u1ec7m Kh\u00e1ch h\u00e0ng Xu\u1ea5t s\u1eafc nh\u1ea5t Vi\u1ec7t Nam 2024). T\u1ea1i h\u1ea1ng m\u1ee5c \u201cGi\u1ea3i th\u01b0\u1edfng Vi\u1ec5n th\u00f4ng 2024\u201d, CMC Telecom l\u00e0 th\u01b0\u01a1ng hi\u1ec7u Vi\u1ec7t Nam duy nh\u1ea5t xu\u1ea5t hi\u1ec7n b\u00ean c\u1ea1nh nh\u1eefng t\u00ean tu\u1ed5i vang danh qu\u1ed1c t\u1ebf, kh\u1eb3ng \u0111\u1ecbnh v\u1ecb th\u1ebf h\u00e0ng \u0111\u1ea7u trong l\u0129nh v\u1ef1c cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc t\u1ea1i th\u1ecb tr\u01b0\u1eddng khu v\u1ef1c v\u00e0 th\u1ebf gi\u1edbi. Xem th\u00eam: Tr\u01b0\u1eddng \u0110\u1ea1i h\u1ecdc CMC th\u1ea3o lu\u1eadn h\u1ee3p t\u00e1c chi\u1ebfn l\u01b0\u1ee3c to\u00e0n di\u1ec7n v\u1edbi c\u00f4ng ty CMC Technology & Solution trong l\u0129nh v\u1ef1c AI T\u1eeb n\u0103m 2017, CMC Telecom \u0111\u00e3 ki\u1ebfn t\u1ea1o n\u1ec1n t\u1ea3ng d\u1ecbch v\u1ee5 d\u1ef1a tr\u00ean gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i “Customer centric” – H\u01b0\u1edbng kh\u00e1ch h\u00e0ng – th\u1ec3 hi\u1ec7n tri\u1ebft l\u00fd l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m tr\u1ecdng t\u00e2m trong m\u1ecdi ho\u1ea1t \u0111\u1ed9ng v\u00e0 m\u1ecdi s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5. N\u0103m 2023 \u0111\u00e1nh d\u1ea5u c\u1ed9t m\u1ed1c quan tr\u1ecdng khi CMC Telecom \u0111\u01b0a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tr\u1edf th\u00e0nh tr\u1ecdng t\u00e2m chi\u1ebfn l\u01b0\u1ee3c. Theo k\u1ebft qu\u1ea3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 \u0111\u1ecbnh k\u1ef3 do CMC Telecom ti\u1ebfn h\u00e0nh v\u00e0o th\u00e1ng 1\/2024, 95% kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 do CMC Telecom cung c\u1ea5p v\u00e0 98% kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng v\u1edbi c\u00e1c ho\u1ea1t \u0111\u1ed9ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng do CMC Telecom t\u1ed5 ch\u1ee9c. \u0110\u00e1ng ch\u00fa \u00fd, CMC Telecom \u0111\u1ea1t 38 \u0111i\u1ec3m \u0111\u1ed1i v\u1edbi ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng (NPS), trong \u0111\u00f3 m\u1ee9c \u0111i\u1ec3m NPS trung b\u00ecnh ng\u00e0nh l\u00e0 31, theo b\u00e1o c\u00e1o Telecom NPS Benchmarks and CX Trends in 2023. \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng xuy\u00ean su\u1ed1t v\u00e0 li\u1ec1n m\u1ea1ch, CMC Telecom tu\u00e2n th\u1ee7 v\u00e0 \u00e1p d\u1ee5ng 4 cam k\u1ebft ch\u1ee7 ch\u1ed1t. Th\u1ee9 nh\u1ea5t, CMC telecom cam k\u1ebft duy tr\u00ec m\u1ed9t \u0111\u1ed9i ng\u0169 h\u1ed7 tr\u1ee3 h\u00f9ng h\u1eadu \u0111\u1ea3m nhi\u1ec7m c\u00e1c nghi\u1ec7p v\u1ee5 chuy\u00ean s\u00e2u nh\u01b0: t\u01b0 v\u1ea5n s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5, cung c\u1ea5p th\u00f4ng tin v\u00e0 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt chuy\u00ean m\u00f4n, tri\u1ec3n khai d\u1ecbch v\u1ee5 v\u00e0 ch\u0103m s\u00f3c h\u1ed7 tr\u1ee3 sau b\u00e1n h\u00e0ng. Th\u1ee9 hai, CMC Telecom cam k\u1ebft \u0111\u1ed3ng h\u00e0nh c\u00f9ng kh\u00e1ch h\u00e0ng th\u00f4ng qua \u0111\u1ed9i ng\u0169 chuy\u00ean gia c\u00f3 ki\u1ebfn th\u1ee9c v\u00e0 n\u0103ng l\u1ef1c \u0111\u01b0\u1ee3c b\u1ea3o ch\u1ee9ng b\u1edfi c\u00e1c ch\u1ee9ng ch\u1ec9 t\u1eeb c\u00e1c t\u1ed5 ch\u1ee9c h\u00e0ng \u0111\u1ea7u th\u1ebf gi\u1edbi; h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng trong su\u1ed1t qu\u00e1 tr\u00ecnh tr\u01b0\u1edbc, trong v\u00e0 sau khi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5. Th\u1ee9 ba, d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng c\u1ee7a CMC Telecom ho\u1ea1t \u0111\u1ed9ng 24\/7 v\u1edbi \u0111\u1ed9i ng\u0169 chuy\u00ean m\u00f4n \u0111\u01b0\u1ee3c ph\u00e2n c\u1ea5p theo 3 c\u1ea5p \u0111\u1ed9, nh\u1eb1m \u0111\u1ea3m b\u1ea3o ph\u00e2n lo\u1ea1i v\u00e0 x\u1eed l\u00fd y\u00eau c\u1ea7u nhanh ch\u00f3ng, hi\u1ec7u qu\u1ea3. Th\u1ee9 t\u01b0, CMC Telecom cam k\u1ebft \u0111\u1ea3m b\u1ea3o SLA (cam k\u1ebft ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5) v\u1ec1 cung c\u1ea5p v\u00e0 h\u1ed7 tr\u1ee3 d\u1ecbch v\u1ee5 cho kh\u00e1ch h\u00e0ng. SLA \u0111\u01b0\u1ee3c CMC Telecom \u0111i\u1ec1u ch\u1ec9nh, c\u1eadp nh\u1eadt th\u01b0\u1eddng xuy\u00ean nh\u1eb1m \u0111\u00e1p \u1ee9ng t\u1ed1t nh\u1ea5t nhu c\u1ea7u t\u1eeb kh\u00e1ch h\u00e0ng. \u0110\u1eb7c bi\u1ec7t, trong th\u1eddi gian v\u1eeba qua, CMC Telecom \u0111\u00e3 khai tr\u01b0\u01a1ng Trung t\u00e2m Gi\u00e1m s\u00e1t to\u00e0n di\u1ec7n (CMC Comprehensive Operation Center – COC) v\u1edbi s\u1ee9 m\u1ec7nh tr\u1edf th\u00e0nh trung t\u00e2m gi\u00e1m s\u00e1t to\u00e0n di\u1ec7n h\u00e0ng \u0111\u1ea7u t\u1ea1i Vi\u1ec7t Nam. N\u01a1i \u0111\u00e2y cung c\u1ea5p d\u1ecbch v\u1ee5 gi\u00e1m s\u00e1t – b\u1ea3o v\u1ec7 cho s\u1ef1 an to\u00e0n v\u00e0 hi\u1ec7u su\u1ea5t ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p 24\/7. S\u1edf h\u1eefu h\u1ec7 sinh th\u00e1i s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 \u0111a d\u1ea1ng c\u00f9ng \u0111\u1ed9i ng\u0169 chuy\u00ean gia d\u00e0y d\u1eb7n kinh nghi\u1ec7m, CMC Telecom c\u00f3 kh\u1ea3 n\u0103ng gi\u00e1m s\u00e1t v\u00e0 qu\u1ea3n tr\u1ecb m\u1ed9t c\u00e1ch to\u00e0n di\u1ec7n: gi\u00e1m s\u00e1t \u0111i\u1ec1u h\u00e0nh m\u1ea1ng l\u01b0\u1edbi\u200b; gi\u00e1m s\u00e1t v\u1eadn h\u00e0nh trung t\u00e2m d\u1eef li\u1ec7u\u200b; gi\u00e1m s\u00e1t v\u1eadn h\u00e0nh d\u1ecbch v\u1ee5 Cloud\u200b; gi\u00e1m s\u00e1t \u0111i\u1ec1u ph\u1ed1i v\u00e0 \u1ee9ng ph\u00f3 s\u1ef1 c\u1ed1 an to\u00e0n th\u00f4ng tin\u200b; gi\u00e1m s\u00e1t h\u1ec7 th\u1ed1ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin. V\u1edbi h\u1ec7 th\u1ed1ng gi\u00e1m s\u00e1t hi\u1ec7n \u0111\u1ea1i c\u00f9ng \u0111\u1ed9i ng\u0169 chuy\u00ean gia c\u1ea5p cao, kh\u00e1ch h\u00e0ng CMC Telecom c\u00f3 th\u1ec3 y\u00ean t\u00e2m v\u1ec1 h\u1ea1 t\u1ea7ng, m\u1ea1ng l\u01b0\u1edbi \u0111\u1ec3 t\u1eadp trung t\u1ed1i \u0111a v\u00e0o vi\u1ec7c m\u1edf r\u1ed9ng th\u1ecb tr\u01b0\u1eddng v\u00e0 n\u00e2ng cao hi\u1ec7u qu\u1ea3 kinh doanh\u2026 Tr\u00ean h\u00e0nh tr\u00ecnh chinh ph\u1ee5c ni\u1ec1m tin v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, CMC Telecom s\u1ebd kh\u00f4ng ng\u1eebng c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5, n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng; v\u1edbi m\u1ee5c ti\u00eau tr\u1edf th\u00e0nh nh\u00e0 cung c\u1ea5p h\u1ea1 t\u1ea7ng s\u1ed1 v\u00e0 d\u1ecbch v\u1ee5 to\u00e0n di\u1ec7n trong khu v\u1ef1c, \u0111\u1ed3ng h\u00e0nh c\u00f9ng doanh nghi\u1ec7p Vi\u1ec7t Nam tr\u00ean h\u00e0nh tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i s\u1ed1. Global Brand Awards Global Brand Awards l\u00e0 h\u1ec7 th\u1ed1ng gi\u1ea3i th\u01b0\u1edfng do T\u1ea1p ch\u00ed Global Brands s\u00e1ng l\u1eadp t\u1eeb n\u0103m 2013, t\u00f4n vinh nh\u1eefng th\u01b0\u01a1ng hi\u1ec7u xu\u1ea5t s\u1eafc tr\u00ean \u0111a d\u1ea1ng l\u0129nh v\u1ef1c v\u1ec1 nh\u1eefng \u0111\u00f3ng g\u00f3p to l\u1edbn cho s\u1ef1 ph\u00e1t tri\u1ec3n chung c\u1ee7a c\u1ed9ng \u0111\u1ed3ng. Gi\u1ea3i th\u01b0\u1edfng \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 d\u1ef1a tr\u00ean c\u00e1c ti\u00eau ch\u00ed v\u1ec1: ph\u1ea3n h\u1ed3i v\u00e0 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi d\u1ecbch v\u1ee5; \u0111\u1ed5i m\u1edbi v\u00e0 s\u00e1ng t\u1ea1o trong vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5; kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3; chi\u1ebfn l\u01b0\u1ee3c v\u00e0 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh t\u01b0\u01a1ng t\u00e1c c\u00f9ng kh\u00e1ch h\u00e0ng; \u0111\u1ea7u t\u01b0 \u0111\u00e0o t\u1ea1o v\u00e0 ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng nh\u00e2n vi\u00ean.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/spa-g.com\/cmc-telecom-nhan-giai-thuong-quoc-te-ve-trai-nghiem-khach-hang-xuat-sac\/\" \/>\n<meta property=\"og:site_name\" content=\"Tr\u01b0\u1eddng \u0110\u1ea1i h\u1ecdc CMC\" \/>\n<meta property=\"article:publisher\" 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s\u1eafc","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/spa-g.com\/cmc-telecom-nhan-giai-thuong-quoc-te-ve-trai-nghiem-khach-hang-xuat-sac\/","og_locale":"en_US","og_type":"article","og_title":"CMC Telecom nh\u1eadn gi\u1ea3i th\u01b0\u1edfng qu\u1ed1c t\u1ebf v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc","og_description":"Th\u00e1ng 8\/2024, CMC Telecom \u0111\u01b0\u1ee3c Global Brand Awards vinh danh l\u00e0 \u201cBest Telecommunications Brand of Customer Service Vietnam 2024\u201d (Th\u01b0\u01a1ng hi\u1ec7u Vi\u1ec5n th\u00f4ng c\u00f3 Tr\u1ea3i nghi\u1ec7m Kh\u00e1ch h\u00e0ng Xu\u1ea5t s\u1eafc nh\u1ea5t Vi\u1ec7t Nam 2024). T\u1ea1i h\u1ea1ng m\u1ee5c \u201cGi\u1ea3i th\u01b0\u1edfng Vi\u1ec5n th\u00f4ng 2024\u201d, CMC Telecom l\u00e0 th\u01b0\u01a1ng hi\u1ec7u Vi\u1ec7t Nam duy nh\u1ea5t xu\u1ea5t hi\u1ec7n b\u00ean c\u1ea1nh nh\u1eefng t\u00ean tu\u1ed5i vang danh qu\u1ed1c t\u1ebf, kh\u1eb3ng \u0111\u1ecbnh v\u1ecb th\u1ebf h\u00e0ng \u0111\u1ea7u trong l\u0129nh v\u1ef1c cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc t\u1ea1i th\u1ecb tr\u01b0\u1eddng khu v\u1ef1c v\u00e0 th\u1ebf gi\u1edbi. Xem th\u00eam: Tr\u01b0\u1eddng \u0110\u1ea1i h\u1ecdc CMC th\u1ea3o lu\u1eadn h\u1ee3p t\u00e1c chi\u1ebfn l\u01b0\u1ee3c to\u00e0n di\u1ec7n v\u1edbi c\u00f4ng ty CMC Technology & Solution trong l\u0129nh v\u1ef1c AI T\u1eeb n\u0103m 2017, CMC Telecom \u0111\u00e3 ki\u1ebfn t\u1ea1o n\u1ec1n t\u1ea3ng d\u1ecbch v\u1ee5 d\u1ef1a tr\u00ean gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i “Customer centric” – H\u01b0\u1edbng kh\u00e1ch h\u00e0ng – th\u1ec3 hi\u1ec7n tri\u1ebft l\u00fd l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m tr\u1ecdng t\u00e2m trong m\u1ecdi ho\u1ea1t \u0111\u1ed9ng v\u00e0 m\u1ecdi s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5. N\u0103m 2023 \u0111\u00e1nh d\u1ea5u c\u1ed9t m\u1ed1c quan tr\u1ecdng khi CMC Telecom \u0111\u01b0a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tr\u1edf th\u00e0nh tr\u1ecdng t\u00e2m chi\u1ebfn l\u01b0\u1ee3c. Theo k\u1ebft qu\u1ea3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 \u0111\u1ecbnh k\u1ef3 do CMC Telecom ti\u1ebfn h\u00e0nh v\u00e0o th\u00e1ng 1\/2024, 95% kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 do CMC Telecom cung c\u1ea5p v\u00e0 98% kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng v\u1edbi c\u00e1c ho\u1ea1t \u0111\u1ed9ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng do CMC Telecom t\u1ed5 ch\u1ee9c. \u0110\u00e1ng ch\u00fa \u00fd, CMC Telecom \u0111\u1ea1t 38 \u0111i\u1ec3m \u0111\u1ed1i v\u1edbi ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng (NPS), trong \u0111\u00f3 m\u1ee9c \u0111i\u1ec3m NPS trung b\u00ecnh ng\u00e0nh l\u00e0 31, theo b\u00e1o c\u00e1o Telecom NPS Benchmarks and CX Trends in 2023. \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng xuy\u00ean su\u1ed1t v\u00e0 li\u1ec1n m\u1ea1ch, CMC Telecom tu\u00e2n th\u1ee7 v\u00e0 \u00e1p d\u1ee5ng 4 cam k\u1ebft ch\u1ee7 ch\u1ed1t. Th\u1ee9 nh\u1ea5t, CMC telecom cam k\u1ebft duy tr\u00ec m\u1ed9t \u0111\u1ed9i ng\u0169 h\u1ed7 tr\u1ee3 h\u00f9ng h\u1eadu \u0111\u1ea3m nhi\u1ec7m c\u00e1c nghi\u1ec7p v\u1ee5 chuy\u00ean s\u00e2u nh\u01b0: t\u01b0 v\u1ea5n s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5, cung c\u1ea5p th\u00f4ng tin v\u00e0 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt chuy\u00ean m\u00f4n, tri\u1ec3n khai d\u1ecbch v\u1ee5 v\u00e0 ch\u0103m s\u00f3c h\u1ed7 tr\u1ee3 sau b\u00e1n h\u00e0ng. Th\u1ee9 hai, CMC Telecom cam k\u1ebft \u0111\u1ed3ng h\u00e0nh c\u00f9ng kh\u00e1ch h\u00e0ng th\u00f4ng qua \u0111\u1ed9i ng\u0169 chuy\u00ean gia c\u00f3 ki\u1ebfn th\u1ee9c v\u00e0 n\u0103ng l\u1ef1c \u0111\u01b0\u1ee3c b\u1ea3o ch\u1ee9ng b\u1edfi c\u00e1c ch\u1ee9ng ch\u1ec9 t\u1eeb c\u00e1c t\u1ed5 ch\u1ee9c h\u00e0ng \u0111\u1ea7u th\u1ebf gi\u1edbi; h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng trong su\u1ed1t qu\u00e1 tr\u00ecnh tr\u01b0\u1edbc, trong v\u00e0 sau khi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5. Th\u1ee9 ba, d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng c\u1ee7a CMC Telecom ho\u1ea1t \u0111\u1ed9ng 24\/7 v\u1edbi \u0111\u1ed9i ng\u0169 chuy\u00ean m\u00f4n \u0111\u01b0\u1ee3c ph\u00e2n c\u1ea5p theo 3 c\u1ea5p \u0111\u1ed9, nh\u1eb1m \u0111\u1ea3m b\u1ea3o ph\u00e2n lo\u1ea1i v\u00e0 x\u1eed l\u00fd y\u00eau c\u1ea7u nhanh ch\u00f3ng, hi\u1ec7u qu\u1ea3. Th\u1ee9 t\u01b0, CMC Telecom cam k\u1ebft \u0111\u1ea3m b\u1ea3o SLA (cam k\u1ebft ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5) v\u1ec1 cung c\u1ea5p v\u00e0 h\u1ed7 tr\u1ee3 d\u1ecbch v\u1ee5 cho kh\u00e1ch h\u00e0ng. SLA \u0111\u01b0\u1ee3c CMC Telecom \u0111i\u1ec1u ch\u1ec9nh, c\u1eadp nh\u1eadt th\u01b0\u1eddng xuy\u00ean nh\u1eb1m \u0111\u00e1p \u1ee9ng t\u1ed1t nh\u1ea5t nhu c\u1ea7u t\u1eeb kh\u00e1ch h\u00e0ng. \u0110\u1eb7c bi\u1ec7t, trong th\u1eddi gian v\u1eeba qua, CMC Telecom \u0111\u00e3 khai tr\u01b0\u01a1ng Trung t\u00e2m Gi\u00e1m s\u00e1t to\u00e0n di\u1ec7n (CMC Comprehensive Operation Center – COC) v\u1edbi s\u1ee9 m\u1ec7nh tr\u1edf th\u00e0nh trung t\u00e2m gi\u00e1m s\u00e1t to\u00e0n di\u1ec7n h\u00e0ng \u0111\u1ea7u t\u1ea1i Vi\u1ec7t Nam. N\u01a1i \u0111\u00e2y cung c\u1ea5p d\u1ecbch v\u1ee5 gi\u00e1m s\u00e1t – b\u1ea3o v\u1ec7 cho s\u1ef1 an to\u00e0n v\u00e0 hi\u1ec7u su\u1ea5t ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p 24\/7. S\u1edf h\u1eefu h\u1ec7 sinh th\u00e1i s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 \u0111a d\u1ea1ng c\u00f9ng \u0111\u1ed9i ng\u0169 chuy\u00ean gia d\u00e0y d\u1eb7n kinh nghi\u1ec7m, CMC Telecom c\u00f3 kh\u1ea3 n\u0103ng gi\u00e1m s\u00e1t v\u00e0 qu\u1ea3n tr\u1ecb m\u1ed9t c\u00e1ch to\u00e0n di\u1ec7n: gi\u00e1m s\u00e1t \u0111i\u1ec1u h\u00e0nh m\u1ea1ng l\u01b0\u1edbi\u200b; gi\u00e1m s\u00e1t v\u1eadn h\u00e0nh trung t\u00e2m d\u1eef li\u1ec7u\u200b; gi\u00e1m s\u00e1t v\u1eadn h\u00e0nh d\u1ecbch v\u1ee5 Cloud\u200b; gi\u00e1m s\u00e1t \u0111i\u1ec1u ph\u1ed1i v\u00e0 \u1ee9ng ph\u00f3 s\u1ef1 c\u1ed1 an to\u00e0n th\u00f4ng tin\u200b; gi\u00e1m s\u00e1t h\u1ec7 th\u1ed1ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin. V\u1edbi h\u1ec7 th\u1ed1ng gi\u00e1m s\u00e1t hi\u1ec7n \u0111\u1ea1i c\u00f9ng \u0111\u1ed9i ng\u0169 chuy\u00ean gia c\u1ea5p cao, kh\u00e1ch h\u00e0ng CMC Telecom c\u00f3 th\u1ec3 y\u00ean t\u00e2m v\u1ec1 h\u1ea1 t\u1ea7ng, m\u1ea1ng l\u01b0\u1edbi \u0111\u1ec3 t\u1eadp trung t\u1ed1i \u0111a v\u00e0o vi\u1ec7c m\u1edf r\u1ed9ng th\u1ecb tr\u01b0\u1eddng v\u00e0 n\u00e2ng cao hi\u1ec7u qu\u1ea3 kinh doanh\u2026 Tr\u00ean h\u00e0nh tr\u00ecnh chinh ph\u1ee5c ni\u1ec1m tin v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, CMC Telecom s\u1ebd kh\u00f4ng ng\u1eebng c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5, n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng; v\u1edbi m\u1ee5c ti\u00eau tr\u1edf th\u00e0nh nh\u00e0 cung c\u1ea5p h\u1ea1 t\u1ea7ng s\u1ed1 v\u00e0 d\u1ecbch v\u1ee5 to\u00e0n di\u1ec7n trong khu v\u1ef1c, \u0111\u1ed3ng h\u00e0nh c\u00f9ng doanh nghi\u1ec7p Vi\u1ec7t Nam tr\u00ean h\u00e0nh tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i s\u1ed1. 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